Return Material Authorization Request
The Excel version of the RMA Request Form. Also available in PDF.
It is possible that you may need to return equipment to Kentrox for servicing or troubleshooting. Before you send any equipment to Kentrox, you must fill out a Return Material Authorization (RMA) form and wait for an RMA number to be sent to you.
Do not send equipment to Kentrox without an RMA number.
To obtain an RMA number, please download the form (links below), fill in all fields and return to Kentrox. Upon receipt of your completed RMA request form, an RMA number will be issued and e-mailed to you with the necessary shipping instructions. You should receive your RMA number within one business day from when you submit your RMA form.
We appreciate the opportunity to meet your customer needs and please do not hesitate to notify us if you require further assistance with your RMA request.
Step 1. Download Form
- RMA Request form, Excel version
- RMA Request form, PDF version (please use only if you can't use the Excel version)
Step 2. Complete and return to Kentrox
- Via e-mail: repairandreturn@kentrox.com
Step 3. Kentrox will contact you
- Usually within one business day, your RMA request will be reviewed and Kentrox will contact you with the results. If approved, further instructions will be e-mailed to you.
If you have any questions about the process, please contact us via phone or e-mail.
Want to accelerate your RMA process? See the sidebar on this page for information on how Kentrox Care Support Plans can help.