I've got a warranty, what more do I need?
While the Kentrox product warranty protects you from defects, in the unlikely event of an equipment problem, you may need quicker resolution than provided with the standard warranty.
Think about this:
- The more complex and dynamic the network operating environment, the greater the likelihood of a network outage.
- Increasingly, business success is tied to IT and its impact to the business.
- Your business needs to manage the risk of business interruption as it relates to IT infrastructure and protect itself against associated costs.
Kentrox can take care of you with our portfolio of services and support options available to enhance your Kentrox product experience. These options range from installation services to hardware and software support plans.
These hardware and software care plans are tailored to meet your business needs, and are designed to maximize your business and employee productivity and return on investment (ROI). Whether you need 4-hour or Next Business Day (NBD) support, onsite or remote, or simply access to software upgrades, Kentrox Care has the right plan for you.
What do you get?
- Protection of your investment in your Kentrox equipment
- A team of technical experts on Kentrox products, assuring quick problem identification and resolution
- Easy budgeting, with fixed costs that can include parts and labor
- Support levels that meet your business needs - you pay only for what you need
- Support when you need it through professional, technical experts, expanding or providing your in-house technical capability
- Easy activation of support solutions through online registration
Kentrox makes it easy. Support plans are packaged and priced by product family, making them easy to buy. Online registration is quick and simple. Access to support is easy with our toll-free support line. To determine which Kentrox Care Plan is right for your network, see our catalog or visit www.kentrox.com/services.
