Kentrox Care Onsite 7x24xNBD
(formerly Urgent Care)

For businesses that need around-the-clock access to support, but with non-mission critical applications, the Kentrox Care Onsite 7x24xNBD plan is ideal. This level of care ensures you will have replacement product and/or a Kentrox service technician at your door by the next business day (NBD), as well as technical phone support 24 hours-a-day, 7 days-a-week.

Kentrox Care Onsite 7x24xNBD includes:

• Onsite technical service within 1 business day, for equipment failures (request must be received by 1pm Pacific Time, excluding weekends and holidays)
• Advance-replacement product within 1 business day, for equipment failures (request must be received by 1pm Pacific Time, excluding weekends and holidays)
• Technical telephone support 7 days-a-week, 24 hours-a-day**
• Telephone response within 60 minutes
• Access to the Kentrox Knowledge Base and other useful tools at www.kentrox.com/support
• Software updates, including major releases (enhancements to existing features) and maintenance releases (bug fixes and minor updates)
• 30% discount on training classes at the Kentrox campus

**

Telephone support available at no charge outside of normal business hours for service affecting problems only. Normal business hours are defined as 6am to 5pm Pacific Time, excluding weekends and holidays.