Kentrox Care Onsite 7x24x4
(formerly Critical Care)
The Kentrox Care Onsite 7x24x4 plan is designed for those customers with Kentrox products installed in mission-critical networks. This plan ensures you will have replacement product and/or a Kentrox service technician on your doorstep within four hours, and comprehensive support from our professional, technical experts via phone 24 hours-a-day, 7 days-a-week.
Kentrox Care Onsite 7x24x4 includes:
- Onsite technical service within 4 hours, for equipment failures
- Advance-replacement product within 4 hours, for equipment failures
- Technical telephone support 7 days-a-week, 24 hours-a-day**
- Telephone response within 30 minutes
- Access to the Kentrox Knowledge Base and other useful tools at www.kentrox.com/support
- Software updates, including major releases (enhancements to existing features) and maintenance releases (bug fixes and minor updates)
- 30% discount on training classes at the Kentrox campus
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- **
- Telephone support available at no charge outside of normal business hours for service-affecting problems only. Normal business hours are defined as 6am to 5pm Pacific Time, excluding weekends and holidays.
PLEASE NOTE: Kentrox Care Onsite 7x24x4 is not available in all areas. For verification of the eligibility of your equipment location, please contact care@kentrox.com, or call 800-733-5511, option 4.
