Kentrox Care Onsite 5x8xNBD

Kentrox Care Onsite 5x8xNBD is designed for those customers with limited technical expertise, who need support during the typical business week. Along with next-business-day (NBD) access to replacement product and/or an onsite Kentrox technician, you get reliable, professional, technical experts via phone during normal business hours.

Kentrox Care Onsite 5x8xNBD includes:

• Onsite technical service within 1 business day, for equipment failures (request must be received by 1pm Pacific Time, excluding weekends and holidays)
• Advance-replacement product within 1 business day, for equipment failures (request must be received by 1pm Pacific Time, excluding weekends and holidays)
• Technical telephone support during normal business hours**
• Telephone response within 60 minutes
• Access to the Kentrox Knowledge Base and other useful tools at www.kentrox.com/support
• Software updates, including major releases (enhancements to existing features) and maintenance releases (bug fixes and minor updates)
• 30% discount on training classes at the Kentrox campus

**

Normal business hours are defined as 6am to 5pm Pacific Time, excluding weekends and holidays.