Kentrox Care Onsite 5x8x4

For companies with Kentrox products installed in mission-critical networks, but who do not require around-the-clock support, the Kentrox Care Onsite 5x8x4 plan is the best choice. This support plan ensures you will have replacement product and/or a Kentrox service technician at your door within 4 hours, and provides access to professional, technical experts via phone during normal business hours.

Kentrox Care Onsite 5x8x4 includes:

• Onsite technical service within 4 hours during the typical workday, for equipment failures (request must be received by 1pm local time, excluding weekends and holidays)
• Advance-replacement product within 4 hours during the typical workday, for equipment failures (request must be received by 1pm local time, excluding weekends and holidays)
• Technical telephone support during normal business hours**
• Telephone response within 30 minutes
• Access to the Kentrox Knowledge Base and other useful tools at www.kentrox.com/support
• Software updates, including major releases (enhancements to existing features) and maintenance releases (bug fixes and minor updates)
• 30% discount on training classes at the Kentrox campus

**

Normal business hours are defined as 6am to 5pm Pacific Time, excluding weekends and holidays.

PLEASE NOTE: Kentrox Care Onsite 5x8x4 is not available in all areas. For verification of the eligibility of your equipment location, please contact care@kentrox.com, or call 800-733-5511, option 4.