Kentrox Care Basic 7x24xNBD
(formerly Shared Care)
If your business has the in-house technical staff needed to resolve most network problems, then Kentrox Care Basic 7x24xNBD is the best support plan for you. With this plan, you can leverage Kentrox available spare inventory and gain priority access to expert technical phone assistance around the clock.
Kentrox Care Basic 7x24xNBD includes:
- Advance-replacement product within 1 business day, for equipment failures (request must be received by 1pm Pacific Time, excluding weekends and holidays)
- Technical telephone support 7 days-a-week, 24 hours-a-day**
- Telephone response within 60 minutes
- Access to the Kentrox Knowledge Base and other useful tools at www.kentrox.com/support
- Software updates, including major releases (enhancements to existing features) and maintenance releases (bug fixes and minor updates)
- 30% discount on training classes at the Kentrox campus
- **
- Telephone support available at no charge outside of normal business hours for service affecting problems only. Normal business hours are defined as 6am to 5pm Pacific Time, excluding weekends and holidays.
