On-site Installation Service

Service includes:

Installation 8:00 a.m. to 5:00 p.m. local time, Monday - Friday, excluding Holidays. After hours installation is available for an additional 50%.
Unpacking of equipment.
Inserting the equipment in a rack, shelf, wall-mounted or floor set, if ordered.
Connecting to the appropriate telephone lines at the Telco demarcation point, limit ten (10) feet.
Attaching the appropriate cables.
Running recommended equipment diagnostics.
Completing a check of installed equipment in the operating environment.
Configuration of physical interfaces sufficient to demonstrate basic connectivity.
Alerting customer of circuit problems, which may delay completion of the installation.
Equipment familiarization for customer's operator, not to exceed one (1) hour.

Electrical work external to equipment.
Systems engineering services, programming, or operations procedures of any sort.
Special access arrangements to and from data center.
Movement of equipment to final installation footprint.
Special end-to-end testing not defined in recommended installation testing, such as CPE to CPE equipment testing.
Central site software configuration support, if only a remote unit is installed.
Correcting a faulty customer performed installation.
Troubleshooting Telco facility problems.
Extension of Telco demarcation point, or other custom on-site wiring.
Obtaining special permits, authorization, etc.
Additional trip(s) to site to perform cutover of network managed products.