Press Release

Kentrox, a leading manufacturer of high-speed network access solutions, unveiled today a diverse selection of customer care plans designed to meet a variety of business needs. The Kentrox Care Plans allow businesses to pay only for the support they need, ensuring smooth installation and optimal performance of Kentrox products.

The portfolio of customer care plans ranges from installation to hardware and software support, allowing businesses to select the type of service that matches their needs and their budget. With seven plans available, Kentrox customers can choose onsite support with four-hour or next business day response--offered either as 7x24 or 5x8 service. Plans targeted at more technical customers and software upgrades are also available. An easy-to-use decision tree, available at www.kentrox.com, assists customers in determining the level of support that suits their business.

"In addition to complementing service for our legacy products, the Kentrox Care program supports our new line of Q-Series QoS Access Routers introduced earlier this year," explained Debi Mollahan, Senior Director of Kentrox Product Services. "The hardware and software support plans are tailored to meet the varying needs of our customers and to maximize their business productivity and ROI."

With networks becoming increasingly complex, network quality and performance is more of a concern. In addition, the efficiency of software intensive products, such as the Q-Series routers, running critical applications--firewall, virtual private networks, and quality of service (QoS)--is improved with access to software updates. To protect businesses and lessen the risk of business interruption, Kentrox Care Plans provide consistent, reliable levels of support. Professional, technical experts are available on call, and service plans include parts and labor.

Kentrox Care Plans are pre-packaged and pre-priced, and are easily activated online through www.kentrox.com or by calling Kentrox. Kentrox Care Plans are also available from Kentrox resellers.