Support and maintenance coverage starts from the day of purchase and covers one (1) year, unless a multi-year plan is purchased. Kentrox offers support and maintenance options to meet the needs of your business and uses all reasonable efforts to assist our customers throughout the process. The following services are available: 

• Technical support for hardware and software provided via telephone, email, and web submissions for all Kentrox products
• Software enhancements: receive major and minor enhancements for system level software and embedded software on a hardware platform at no additional charge*
• Advanced Product Replacement shipped by next day air at no additonal charge*
• Spares stocking available
• Prioritized escalation of trouble tickets ensures you the highest possible service level 
• Extended product warranty
• Extended support for manufacture discontinued products 

* Call Kentrox for more details.